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Faqs

HOW DO I REGISTER WITH BETLION?

Web:
Visit www.betlion.co.zm
Click the "Register" button on the home page and fill in your details.
On successful registration, you will receive a PIN via SMS.

HOW DOES THE WELCOME OFFER WORK?
This welcome offer is available to everyone who registers with BetLion. Simply register and enjoy a Risk-Free first bet with Betlion of up to ZMW 65. Terms and Conditions apply.

Sign up today and have every reason to play! Don’t delay sign up to BetLion HERE Today.

For full details, see HERE

HOW CAN I USE MY FREE BET?
BetLion runs different promotions that may offer “free bets.” Below is a guide on how to access and use your free bets.

To use your Free Bet on the web, make your match selections, go to your betslip on the bottom right corner and select Freebets at the bottom of the betslip.

HOW TO DEPOSIT

1. Log into your registered Betlion account.
2. Click on Deposit on the header of the website (Top right corner)
3. Enter Amount or select amount from the quick buttons.
4. Click Deposit - you will be prompted to enter your pin to confirm payment
5. Enter your PIN
6. You will receive an SMS from your mobile operator confirming the deposit.

Airtel USSD Deposit
Dial *115#
Select 4 - Make Payment
Select 3 - Betting Services
Select 3 - BetLion
Enter Amount
Enter PIN

MTN USSD Deposit
Dial *303#
Enter 00
Select 1 - Betting and Lottery
Select 8 - Betlion
Enter Amount
Enter PIN
If you do not receive the PIN prompt, please dial *303#, select 9 (My Account), Select 4 (My Approvals), Select the transaction and Enter PIN.

 

HOW DO I BET ONLINE?

Enjoy betting on your PC or mobile device
On our homepage, you will find a list of games available to bet on.
To place your bets, click on the odds beside the selection of your choice and it will be automatically added to the bet slip (The betslip can be found on the bottom right corner for mobile and top right corner for desktop)
If you would like to bet on other bet types such as under/ over, click on the button to the right of the odds. This is shown as +52. The number represents the number of additional types of bets available
Once you have chosen all of your bets, input the amount on the betslip and click “BET NOW”.  


WHAT IS THE MAXIMUM I CAN WIN?
The maximum amount that you can win per betslip is ZMW 2,000,000

WHAT IS THE MINIMUM BET AMOUNT?
The lowest amount you can bet with is ZMW 2.

HOW DO I WITHDRAW ?

1. Log into your registered Betlion account.
2. Click on your balance on the header of the website (Top right corner)
3. Click on My Account (Top left corner)
4. Click on Withdraw
5. Enter Amount or select amount from the quick buttons.
6. Click Withdraw
7. You will receive an SMS from your mobile operator confirming the withdrawal.

 

WHAT IS THE MAXIMUM WITHDRAWAL LIMIT PER TRANSACTION?
This maximum withdrawal limit per transaction is K 20,000 .

HOW DO I RESET MY PIN ONLINE?
To reset your pin, simply click on the Reset PIN button on the top left corner of the website and input your registered number.

HOW DO I CHANGE MY PIN ONLINE?
You can change your onetime PIN to any 4-digit PIN of your choice by following the steps below:

  • Go to the My Account menu
  • Click on Change PIN.
  • Enter your current PIN
  • Enter and confirm the new PIN
  • Click on “CHANGE PIN”

HOW DO I PLAY THE JACKPOT?

  1. To play online:
    Log into your account, navigate to the jackpot tab (on the side menu if using mobile and top left corner if you are on a computer).
    Make your selections then click on PLACE JACKPOT BET. You can also make random selections by clicking on LUCKY DIP Or select all the favorites (teams with the lowest odds) by clicking on SELECT FAVORITES.
    You are a winner when all your 8,15 or 20 predictions match with the games’ outcomes
    The main Jackpot prize and Bonuses are shared equally amongst all winners.
    Jackpot bets are accepted up to 15 minutes before the first game in the coupon starts. If the first game starts at 18:00 the deadline for submitting the Jackpot ticket is 17:45.
    To participate in the jackpot games, you need to purchase tickets. You can purchase tickets by depositing money onto their BetLion accounts from which the ticket price will be deducted, after making selections and placing the jackpot bet.
    Once the Jackpot selection has been recorded in the Betting Platform, the Jackpot selection cannot be canceled or amendedkpot.
    In making the selection, Players are required to select the outcome of 8 matches (Daily Jackpot)
    In order to qualify for the Jackpot, Players need to correctly predict the outcome of 8 designated matches for the Daily Jackpot.
    In the event of a game being canceled/postponed, for the purpose of having a positive result to the jackpot, the outcome of the fixture will be managed in the following manner:
    If one fixture is considered postponed or canceled, the result will be deemed to be the same result as the result of the first match which is published in the jackpot list that returns a valid result. (This would normally match one, except in the event of match one being canceled).
    If a second fixture is considered postponed or canceled, the result will be deemed to be the same result as the result of the second match which is published in the jackpot list that returns a valid result. (This will be game two, except in the event of one of the first 2 games being canceled, in which case it will be game three).
    If a third fixture is considered postponed or canceled, the result will be deemed to be the same result as the result of the third match which is published in the jackpot list that returns a valid result (this will be game 3 in the event of none of the first three matches being canceled)
    A game shall be deemed canceled or postponed if kick off does not take place within 24 hours of the scheduled start time.
    In the event of three or more matches in the case of Daily Jackpot not being played within 24 hours of their scheduled kick-off time, the complete Jackpot will be deemed void and all stakes refunded to player accounts.
    The results of all matches are based on standard 90-minute betting/outcome. Overtime, Golden Goals, penalty shoot outs are not included
    The entry cost of a ticket is ZMW. 2 for Daily Jackpot.
    The Jackpot will be resulted within 24 hours of confirmation of the result of all Jackpot matches.
    Should any jackpot prize be won, it will be the person to whom the registered phone number is associated with that will be deemed the winner irrespective of what name is displayed on the Betlion account that has been inserted in the registration form.
    Please be aware that though we endeavor to credit as quickly as possible, the crediting of any funds for the winning of daily jackpot and daily/weekly consolation and bonus prizes for our jackpots will not be instantaneous and will be credited following an audit and within the following time frames:
    The Daily Jackpot - All prizes will be credited by 4 pm the day after the jackpot has been settled. The exception being the jackpots that take place between Friday and Sunday, the prizes for which will be credited by 4 pm on Monday Afternoon.
    We reserve the right to request that full verification details including National I.D be supplied for the person whom the phone number on the account is registered to prior to any prize being awarded.
    In the event of any of the jackpot or consolation prizes being won by two or more people in either the midweek or Goliath Jackpots then the advertised prize in the respective country shall be divided depending on the number of winners who successfully predicted the same number of selections.
    A prize will be deemed as being shared if 2 or more players correctly predict the same number of results across the BetLion brand, irrespective of whether they have registered via the same country or otherwise.
    Jackpot winners agree to their photographs, images, and names to be used in Company promotional material.
    BetLion reserves the right to pay any jackpot by means of bank transfer or cheque.
    The Jackpot winnings are gross of tax. Meaning all Jackpot winnings will be subject to tax and the winners will have to pay all tax deductions attached to the winnings.
    The prize pool allocation is as follows:

Daily Jackpot
ZMW Prize winner 25,000 (8/8)

WHEN CAN I CASH OUT? LIVE CASH OUT
You can Cash Out during the game. This feature allows in-play Cash Outs on pre-game bets. Imagine that 7 legs of your 8-team multiple have come through, but in the final game, your team is losing at half-time. You can Cash Out live and make sure you end up with a return.

PRE-GAME CASH OUT
This gives you the ability to collect your return before all the games in your multiple bets have been settled. Your multiple bet looks set to come through with one game to go, and then something that creates uncertainty of your team choice winning happens. Choose to Cash Out before the game and collect your return.

HOW CAN I CASH OUT? ONLINE CASH OUT
Simply log in to your account and select your profile, choose “Cash Out” and you will see all the bets that can be cashed out immediately.

Please note that bets placed with Bonus Funds or free bets cannot be cashed out.

HOW MUCH WILL MY RETURN BE?
Your Cash Out amount depends on the likely outcome of your bet. The more likely it is to come through, the greater the amount you can Cash Out.

WHAT EVENTS CAN I CASH OUT ON?
You can only cash out online on PC or mobile. Events that can be cashed out have a gold coin icon beside them when you click into the game.

WHAT ARE YOUR HOURS OF OPERATION?
Our website is open to playing 24 hours a day, 7 days a week, 365 days a year. Our customer care support channels are open 24/7. Should you wish to speak to a customer care agent, the lines are open 24 hours a day too.

HOW CAN I CONTACT BETLION?
Chat: You can Chat with our agents any time by simply clicking the chat icon on the bottom right of the website

  1. Email: [email protected]
  2. Facebook: www.facebook.com/BetLionZam
  3. Twitter: @BetlionZM

CAN I CHANGE MY PHONE NUMBER?
Unfortunately, you cannot change the phone number used during registration by yourself. However, if you must change it then you have to contact our friendly support team who will take you through a series of security verification questions before recommending the change.

To change your number, you must have zero balance on your account.

CAN I OPEN MORE THAN ONE ACCOUNT WITH BETLION?
Unfortunately, you cannot. Each user is entitled to only 1 user account. Hence, you can only register only one account with BetLion.

WHAT ARE THE REQUIREMENTS FOR OPENING A BETLION ACCOUNT?
ou must be 18 years and over and have a mobile money registered phone number.

WHICH SPORT CAN I BET ON?
You can bet on the following sports:

 Football
Basketball
Rugby League
Rugby Union
Tennis
Golf
Darts
American Football
Baseball
Boxing
Handball
Ice Hockey
Motor Sports
Volleyball


WHAT IS THE MAXIMUM STAKE FOR A BET?
The maximum stake depends on which game you bet on and which tier it falls in. The more high profile the match, the more money you can stake on it. For example, Premier League and World Cup matches, you can stake up to ZMW 100,000 on 1 X 2 whereas for lower-level matches, the maximum stake is reduced.

WHAT IS A VOID BET?
“Void Bet” translates to a nil or invalid bet. This occurs if the required stake is not transmitted in full before the event commences or an event is postponed or canceled; or when it has started but not finished within the period specified in our policy. In the case of cancellation or postponed event, there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out

WHAT IS LIVE BETTING (IN-PLAY BETTING)?
Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.